Privacy Policy

Last updated: August 2026

1. Introduction

Reliance Security Services ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website and offices, why we collect it, and how we keep it safe. By using our website or engaging our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information when you contact us or engage our services:

• Name, phone number and email address shared through our enquiry form, phone calls, WhatsApp or email
• Company or organisation details relevant to your security requirement
• Site addresses and operational details needed to prepare a security plan or quotation
• Records of our communication with you, including quotations and agreements

Our website does not require you to create an account, and we do not knowingly collect information from children.

3. How We Use Your Information

• To respond to your enquiries and prepare quotations
• To plan, deliver and supervise the services you engage us for
• To communicate service updates, schedules and operational matters
• To maintain business records and meet legal or statutory obligations
• To improve our services and customer experience

4. Information Sharing

We do not sell, rent or trade your personal information. Your information may be shared only in the following limited situations:

• With our own personnel and supervisors to the extent needed to deliver services at your site
• With government or law-enforcement authorities where required by law
• With professional advisers such as auditors or legal counsel, under confidentiality

5. Data Security

We take reasonable administrative and technical measures to protect your information against unauthorised access, loss or misuse. Client site details and security plans are treated as confidential and shared strictly on a need-to-know basis within our organisation.

6. Data Retention

We retain personal information only for as long as needed for the purposes described above, or as required by applicable law and statutory record-keeping requirements.

7. Third-Party Links

Our website may contain links to third-party services such as WhatsApp and Google Maps. These services operate under their own privacy policies, and we encourage you to review them before use.

8. Your Rights

You may ask us to review, correct or delete the personal information we hold about you. To make such a request, contact us using the details below and we will respond within a reasonable time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date at the top.

10. Contact Us